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• Motifs: Nine Palace Eight Trigrams — protection, balance, and warding off negative influences
• Materials: yak bone, brass, copper
• Bead Size: 8 mm (≈ 0.3 in)
• Necklace Length: 81–86 cm (≈ 32–34 in)
• Pendant Size: 5 cm (≈ 2 in) diameter
• Handmade: slight variations may occur
• Gift-ready packaging included
Processing Time
• Carefully prepared and shipped from Hong Kong within 1–3 business days
Estimated Delivery
• Delivery usually takes 5–10 business days after shipment
• Remote areas may require additional time
• Delivery may occasionally be affected by customs clearance or other unforeseen delays
Shipping Method
• Free worldwide standard shipping
Taxes & Duties
• For eligible destinations, import duties and taxes are prepaid
Tracking
• A tracking email will be sent once your order ships
• Tracking information may take 1–3 business days to update after shipment
• Tracking updates may be limited for certain destinations
Eligibility
We accept returns and exchanges when all of the following conditions are met:
• Item is unused, unworn, and in original condition with original packaging
• Return request is submitted within 30 days of delivery
• Proof of purchase is provided
Personalized and customized pieces are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.
Return Shipping
• For change-of-mind returns or sizing issues, return shipping is the customer’s responsibility
• If the item is damaged, incorrect, or due to our error, we will provide a prepaid return label
We strongly recommend using a tracked shipping service, as returns lost in transit may not be eligible for a refund.
Order Cancellation
Standard orders may be canceled free of charge within 24 hours of purchase, provided the order has not yet been dispatched.
To cancel, please email customercare@auradeer.com
Refunds & Exchanges
Please contact us first for return authorization and include your order number. Photos are required for damaged, defective, or incorrect items.
Once approved
• Refunds are issued to the original payment method within 14 business days after the returned item is received
• Exchanges are processed within 5 business days, subject to stock availability
Return Centers
Approved returns may be directed to one of our return centers below, depending on the order and destination.
United States
AURA DEER
542 S Avenida Alipaz
Walnut, CA 91789
United Kingdom
AURA DEER
67 Postbridge Road, Coventry, West Midlands, CV3 5AF
Canada
AURA DEER
2850 Buttery Court
Windsor, ON N9E 3W4
Hong Kong
AURA DEER
RM. 1801, Easey Commercial Building
253–261 Hennessy Road, Wanchai
Contact
customercare@auradeer.com
