Processing Time
• Carefully prepared and shipped from Hong Kong within 1–3 business days

Estimated Delivery
• Delivery usually takes 5–10 business days after shipment
• Remote areas may require additional time
• Delivery may occasionally be affected by customs clearance or other unforeseen delays

Shipping Method
• Free worldwide standard shipping

Taxes & Duties
• For eligible destinations, import duties and taxes are prepaid

Tracking
• A tracking email will be sent once your order ships
• Tracking information may take 1–3 business days to update after shipment
• Tracking updates may be limited for certain destinations

Eligibility
We accept returns and exchanges when all of the following conditions are met:
• Item is unused, unworn, and in original condition with original packaging
• Return request is submitted within 30 days of delivery
• Proof of purchase is provided

Personalized and customized pieces are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.

Return Shipping
• For change-of-mind returns or sizing issues, return shipping is the customer’s responsibility
• If the item is damaged, incorrect, or due to our error, we will provide a prepaid return label

We strongly recommend using a tracked shipping service, as returns lost in transit may not be eligible for a refund.

Order Cancellation
Standard orders may be canceled free of charge within 24 hours of purchase, provided the order has not yet been dispatched.
To cancel, please email customercare@auradeer.com

Refunds & Exchanges
Please contact us first for return authorization and include your order number. Photos are required for damaged, defective, or incorrect items.

Once approved
• Refunds are issued to the original payment method within 14 business days after the returned item is received
• Exchanges are processed within 5 business days, subject to stock availability

Return Centers
Approved returns may be directed to one of our return centers below, depending on the order and destination.

United States
AURA DEER
542 S Avenida Alipaz
Walnut, CA 91789

United Kingdom
AURA DEER
67 Postbridge Road, Coventry, West Midlands, CV3 5AF

Canada
AURA DEER
2850 Buttery Court
Windsor, ON N9E 3W4

Hong Kong
AURA DEER
RM. 1801, Easey Commercial Building
253–261 Hennessy Road, Wanchai

Contact
customercare@auradeer.com