FAQ
Do you ship internationally?
Yes. We offer free worldwide shipping on every order.
For especially remote areas (including islands), please contact us in advance via chat or email.
How long does shipping take?
Processing
Orders ship within 24–72 business hours.
Delivery
US / Canada / Europe / APAC: 5–10 business days
Australia / New Zealand / South America: ~15 business days
Remote areas may take longer.
Shipping
Free worldwide standard shipping only (no expedited option).
Tracking
Tracking is emailed after dispatch and may take up to 3 business days to activate.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link by email so you can follow the delivery progress.
Duties, taxes, and border charges
Import duties or taxes may apply depending on your country’s regulations. Customers are responsible for any additional charges.
What if there’s a problem with my order?
If you received the wrong item or your order arrived damaged, please contact us before sending anything back. We’ll review your case and do our best to resolve it.
Please note: once an order has shipped, we’re unable to cancel or edit it. We recommend double-checking your order details before placing it.
What mala size is right for me?
Our bracelets are made with stretchable elastic cords and fit most wrist sizes.
If you have questions about fit, email us and we’ll help.
How do I care for my mala?
Handle your mala gently and care for it occasionally.
1) Conditioning (for natural beads)
Warm a small drop of natural oil between your palms (mineral oil works well). Optional: add one drop of essential oil. Gently rub the beads to restore softness and sheen.
In dry climates, condition every few months; otherwise, once a year is usually enough. Natural beads may darken over time—this is normal.
2) Understanding your mala
Each mala is hand-strung by artisans. Some styles are designed for daily durability, while others are more decorative. Gemstones are heavier than wood or seed beads, which may affect daily wear.
3) Protecting the cord & beads
Soap, lotion, oils, sweat, and moisture can gradually wear down beads and cord. Remove your mala before bathing, swimming, or activities where it may get wet. With regular use, restringing may eventually be needed.
4) Cleaning
If needed, rinse gently in lukewarm water with a drop of mild dish soap. Pat dry with a soft cloth, then hang and let it dry completely.
Cared for with intention, your mala becomes more than jewelry—it becomes a companion over time.
Need help?
Email us anytime: customercare@auradeer.com
