SHIPPING
We ship worldwide with free shipping on every order. Plus, we run special discounts and promotions all year long—don’t miss our exclusive deals!
1. Processing Time
We dispatch orders within 24–72 hours.
2. Delivery Time
Delivery Globally(Business Days)
✓ United States 5–10 days
✓ Europe 5–10 days
✓ APAC 5–10 days
✓ SAM 5-15 days
Please confirm delivery availability to remote areas (e.g., islands) before ordering.
Note: Delays may occur due to customs clearance (tracking may pause temporarily.
3. Shipping Methods
✓ Free Shipping Globally.
✓ Delivered via standard shipping only (no expedited options).
4. Tracking Information
✓ You’ll receive a tracking email once your order ships.
✓ Updates may take 2–5 days to appear in carrier systems.
5. Need Help?
Contact [customercare@auradeer.com]
for any inquiries.
If you have received an item in error or arrived damaged, please contact us before sending it our way. We will do our best to replace items that are lost or damaged.
Once an order has been shipped by our warehouse, we are unable to cancel or edit a purchase. We kindly ask that you double check your order before it is submitted, for it can be tricky to cancel or edit an order after it has been made.
contact us at customercare@auradeer.com
MALA
It is best to keep them moisturized with an oil of choice or by occasionally using a pea-sized amount of Minerak Oil. Rub a small amount in your hand with essential oil (optional), and then thoroughly rub into your mala beads. If you live in a dry climate, this may need to be done every few months to maintain the beads, but otherwise, once a year may be sufficient. Over time, your natural beads will darken. This is a normal process and is a great visual reminder of the growth in your practice!The beads we carry have been hand-strung with care by craftspeople and artisans. Some designs are more durable than others, while others are more decorative. A larger bead, more often, has a larger hole and will allow for a stronger cord. Gemstone beads are generally heavier than wood or seed beads. Please keep these ideas in mind when shopping for wearable vs. daily-use malas.Over time, the soaps, oils, lotions, and salt on your skin will cause natural wear on the cord and some porous beads. Even some synthetic cords can wear quickly when exposed to frequent moisture and residue on your skin if worn constantly. We suggest removing any mala around excess moisture, for it may require restringing if you constantly wear it against your skin.If washing is required, we suggest using warm water with a small amount of liquid dish soap. Pat dry and hang.
Our bracelets are made with stretchable elastic cords, so they fit most wrist sizes. If you have any further questions, please feel free to contact us via email.
customercare@auradeer.com
The best way to choose a mala is to set your intention, and think about what you hope to achieve with your mala once you've considered practicality (sizings, materials) and aesthetics. Whether thats healing, clarity, protection, etc., each gemstone is believed to hold specific energies that speak to these intentions. You can use the built in filters on ourMala Beadscollection to narrow down your search! Most importantly, trust your intuition. Go with the mala or wrist mala that checks your boxes and resonates with you.
OTHER
You can contact us through our contact page! We will be happy to assist you.