OVERVIEW
This website is operated by AURA DEER LIMITED under the brand name AURA DEER.
AURA DEER offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, referred to as the “Terms of Service” or “Terms”, including those additional terms, conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors, contributors of content and/or any other users of the Service.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use any services.
Any new features, products, services or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Nothing in these Terms of Service is intended to limit, exclude or restrict any mandatory consumer protection rights that you may have under the applicable laws of your country or region of residence.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, country or region of residence, or that you are the age of majority in your state, province, country or region of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products, website or Service for any illegal, fraudulent or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws, intellectual property laws, consumer protection laws, data protection laws, export control laws or customs regulations.
You must not transmit any worms, viruses, malware or any code of a destructive or disruptive nature.
A breach or violation of any of the Terms may result in an immediate termination of your access to the Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.
You understand that your content, not including payment information, may be transferred unencrypted and may involve:
Payment information is processed by Shopify, payment gateways and/or third-party payment service providers. We do not directly store full credit card details on our servers. Payment data is handled in accordance with the applicable security standards and the terms of the relevant payment providers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to provide accurate, complete and current information on this site. However, we are not responsible if information made available on this site is not accurate, complete or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
This site may contain certain historical information. Historical information is not current and is provided for reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except where required by applicable law.
You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify, suspend or discontinue the Service, or any part or content thereof, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except where such liability cannot be excluded under applicable law.
SECTION 5 - PRODUCTS, DESCRIPTIONS AND HANDMADE VARIATIONS
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return, exchange or refund only according to our Returns & Refund Policy, without prejudice to any mandatory consumer rights that may apply.
We have made every reasonable effort to display as accurately as possible the colors, materials, finishes, textures, dimensions and images of our products. However, we cannot guarantee that your device, screen or monitor will display colors accurately.
AURA DEER products may include handcrafted, hand-finished, natural, antiqued, patinated or traditionally inspired materials and details. Minor variations in tone, texture, carving, patina, surface markings, natural material characteristics, measurements and finish may occur. These variations are part of the character of handcrafted and natural-material products and do not necessarily constitute defects.
Product descriptions, symbolic meanings, cultural references and editorial content are provided for informational, educational and storytelling purposes. They are not intended as medical, spiritual, religious, therapeutic or professional advice.
We reserve the right, but are not obligated, to limit the sales of our products or Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time.
Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, except where required by applicable law.
SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, cancel or limit any order you place with us, to the extent permitted by applicable law.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under:
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address and/or phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, automated purchasing systems or unauthorized commercial buyers.
You agree to provide current, complete and accurate purchase, billing, shipping and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address, shipping address, billing address and payment details, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns & Refund Policy.
SECTION 7 - SHIPPING, DELIVERY, DUTIES AND TAXES
Shipping times, delivery estimates, carriers, tracking updates, customs clearance procedures, duties, taxes and other delivery-related matters are governed by our Shipping Policy.
Any delivery times displayed on our website are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.
International shipments may be subject to customs inspection, import procedures, local postal handling, carrier delays, weather conditions, public holidays, address verification issues or other events outside our control.
Where we state that duties are prepaid or included, this means that we will handle the applicable import duties according to the terms displayed on our website, checkout page or Shipping Policy. However, local authorities, customs agencies or carriers may still require additional information from the recipient to complete delivery.
You are responsible for providing a complete and accurate shipping address, contact name, phone number and email address. We are not responsible for delays, failed delivery attempts or returned parcels caused by incorrect, incomplete or inaccessible delivery information provided by the customer.
If a package is returned to us due to an incorrect address, refusal of delivery, failure to collect, customs refusal or other recipient-related issue, we may deduct reasonable shipping, return shipping, handling or restocking costs from any refund, to the extent permitted by applicable law.
This section does not limit any mandatory consumer rights that may apply in your country or region of residence.
SECTION 8 - RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges, refunds, damaged items, missing items, defective items and order cancellation requests are governed by our Returns & Refund Policy.
Any return or exchange must comply with the conditions stated in our Returns & Refund Policy, including any time limits, product condition requirements, packaging requirements and return instructions.
If you believe an item is faulty, damaged, incorrect or materially different from its description, please contact us as soon as possible with your order number, a description of the issue and clear photographs where applicable.
Nothing in these Terms of Service or in our Returns & Refund Policy is intended to limit or exclude any statutory rights that you may have under applicable consumer protection laws, including rights relating to faulty, misdescribed or non-conforming goods.
SECTION 9 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools, except where such liability cannot be excluded under applicable law.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.
We may also, in the future, offer new services, features, tools or resources through the website. Such new features and/or services shall also be subject to these Terms of Service.
SECTION 10 - THIRD-PARTY LINKS
Certain content, products, services or features available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, policies, practices, products or services of third-party websites or third-party materials.
We do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, services, resources or transactions.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites, except where such liability cannot be excluded under applicable law.
Please review carefully the third party’s policies and practices before you engage in any transaction.
Complaints, claims, concerns or questions regarding third-party products or services should be directed to the third party.
SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions, such as contest entries, reviews, photographs, feedback or testimonials, or if without a request from us you send creative ideas, suggestions, proposals, plans, materials or other content, whether online, by email, by postal mail, through social media or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use such submissions in any medium, to the extent permitted by applicable law.
We are and shall be under no obligation:
We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, obscene, abusive, misleading, infringing, otherwise objectionable, or in violation of any party’s intellectual property rights or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, publicity or other personal or proprietary rights.
You further agree that your comments will not contain libelous, unlawful, abusive, obscene or misleading material, or contain any computer virus, malware or other harmful code that could affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy.
We take no responsibility and assume no liability for any comments posted by you or any third party, except where such liability cannot be excluded under applicable law.
SECTION 12 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy for more information about how we collect, use, store, share and protect personal information, and how you may exercise any rights available to you under applicable privacy and data protection laws.
Depending on your country or region of residence, you may have certain rights in relation to your personal information, including rights of access, correction, deletion, restriction, objection, portability or withdrawal of consent, subject to applicable law.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions.
Such errors, inaccuracies or omissions may relate to product descriptions, pricing, promotions, offers, discounts, shipping charges, transit times, product availability, images, measurements, colors, materials or other product-related information.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
Where required by applicable law, we will notify you and provide any remedy required by law.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 14 - PROHIBITED USES
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site, its content or the Service:
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 15 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, product names, product descriptions, photographs, images, graphics, logos, symbols, icons, videos, page layouts, design elements, brand concepts, editorial content and other materials, is owned by or licensed to AURA DEER LIMITED, unless otherwise stated.
The AURA DEER name, logo, brand identity, product presentation, visual system, website content and related materials may not be copied, reproduced, distributed, modified, displayed, sold, exploited or used for commercial purposes without our prior written permission.
You may access and use the website for personal, non-commercial shopping and informational purposes only.
Unauthorized use of our intellectual property may violate copyright, trademark, unfair competition and other applicable laws.
SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
Your use of, or inability to use, the Service is at your sole risk, except where otherwise provided by applicable law.
The Service and all products and services delivered to you through the Service are, except as expressly stated by us or required by applicable law, provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied.
To the fullest extent permitted by applicable law, AURA DEER LIMITED, AURA DEER, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort, negligence, strict liability or otherwise, arising from:
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, intentional misconduct, or any statutory rights that may apply to consumers.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless AURA DEER LIMITED, AURA DEER, our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:
This indemnification obligation applies to the fullest extent permitted by applicable law.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed to be severed from these Terms of Service.
Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Service, or when you cease using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
We may accordingly deny you access to our Service, or any part thereof.
SECTION 20 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service.
These Terms supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including but not limited to any prior versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Hong Kong SAR.
Nothing in this section shall limit, exclude or restrict any mandatory consumer protection rights that may apply under the laws of your country or region of residence.
If you are a consumer residing in a jurisdiction where mandatory consumer protection laws apply, you may be entitled to bring claims in your local courts or benefit from protections that cannot be excluded by contract.
SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of, or access to, our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
AURA DEER LIMITED
Registered address: Room 1801, Easey Commercial Building, 253-261 Hennessy Road, Wan Chai, Hong Kong
Email: customercare@auradeer.com
