Eligibility
We accept returns and exchanges when all of the following conditions are met:
• Item is unused, unworn, and in original condition with original packaging
• Return request is submitted within 30 days of delivery
• Proof of purchase is provided
Personalized and customized pieces are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.
Return Shipping
• For change-of-mind returns or sizing issues, return shipping is the customer’s responsibility
• If the item is damaged, incorrect, or due to our error, we will provide a prepaid return label
We strongly recommend using a tracked shipping service, as returns lost in transit may not be eligible for a refund.
Order Cancellation
Standard orders may be canceled free of charge within 24 hours of purchase, provided the order has not yet been dispatched.
To cancel, please email customercare@auradeer.com
Refunds & Exchanges
Please contact us first for return authorization and include your order number. Photos are required for damaged, defective, or incorrect items.
Once approved
• Refunds are issued to the original payment method within 14 business days after the returned item is received
• Exchanges are processed within 5 business days, subject to stock availability
Return Centers
Approved returns may be directed to one of our return centers below, depending on the order and destination.
United Kingdom
AURA DEER
67 Postbridge Road, Coventry, West Midlands, CV3 5AF
Hong Kong
AURA DEER
RM. 1801, Easey Commercial Building,
253–261 Hennessy Road, Wanchai
United States
AURA DEER
542 S Avenida Alipaz
Walnut, CA 91789
Contact
customercare@auradeer.com
