18K Gold Plated Tree of Life Necklace

Processing Time
• Ships from Hong Kong within 3–5 business days

Estimated Delivery Time
• US/CA/Europe/UK/Australia: 5–10 business days
• Remote areas may take longer
• Delays may occur due to customs or other unforeseen events

Shipping Method
• Worldwide standard shipping available
• Free standard shipping on orders over $100

Tracking
• A tracking email will be sent once your order ships
• Tracking may take 2–3 business days to activate

Returns — Eligibility
We accept returns and exchanges if all conditions below are met:
• Unused/unworn, in original condition, with all tags and original packaging
• Return request submitted within 30 days of delivery
• Proof of purchase included

Final sale items (including personalized/customized pieces) are not eligible for return or exchange unless they arrive damaged or incorrect.

Return Shipping
• Change of mind / sizing issues: return shipping is paid by the customer
• Our mistake (wrong or damaged item): we will provide a prepaid return label

We recommend using tracked and insured shipping (e.g., FedEx, DHL). Returns that cannot be tracked or are lost in transit may not be eligible for a refund.

Order Cancellation
Standard orders can be canceled free of charge within 24 hours, as long as the order has not shipped. To cancel, email customercare@auradeer.com.

Refunds and Exchanges
Please contact us first for return authorization (include your order number; photos are required for damage/error claims).

Once approved
• Refunds are issued to the original payment method within 14 business days after we receive the return
• Exchanges are processed within 5 business days (subject to stock availability)

Return Address
AURA DEER
67 Postbridge Road, Coventry, West Midlands, CV3 5AF, United Kingdom
Tel: +44 7732 693333

Need Help?
customercare@auradeer.com