🌏 Shipping & Tax Policy

Processing Time
We carefully prepare and dispatch all orders from our Tibet and UK warehouses within 24–72 hours (business days only).

Estimated Delivery Time
◈ North America / Europe / Australia / UK: 5–10 business days
◈ Delivery may be affected by customs clearance, local strikes, or other unforeseen events.
◈ Please confirm delivery availability to remote areas (e.g., islands) before placing your order.
◈ Tracking updates may take 2–5 business days to appear.

Shipping Methods
We offer Free Worldwide Shipping via standard international shipping. (No expedited options available at this time.)

Tracking Information
◈ A tracking email will be sent after your order has shipped.
◈ Tracking usually becomes active within 2–5 business days.

💰Taxes & Duties

United States
Orders shipped from Tibet do not include U.S. sales tax unless total sales exceed state-specific thresholds (usually USD $100,000 or 200 transactions per year). If thresholds are reached, we will register and collect applicable sales tax. If you see a sales tax listed on your order, it indicates we are required to collect and remit tax in that state; if not, no tax applies.

United Kingdom
Orders shipped from our UK warehouse to UK customers do not include additional VAT for local transactions, as our business is below the VAT registration threshold. Customers will not need to pay extra tax at checkout or delivery.

European Union
Orders shipped from our UK warehouse to EU countries already include VAT.
Orders shipped from Tibet may be subject to import duties or VAT, collected by local customs upon delivery.

Australia
GST is collected only if annual sales exceed AUD $75,000 (Australia) or NZD $60,000 (New Zealand). As a small business below these thresholds, we do not charge GST. Customers may need to pay import taxes directly to customs if applicable.

Transparency & Responsibility
We strive to make international shipping as smooth as possible.If you are charged unexpected customs duties or taxes, please contact us — we’ll do our best to assist.

Need Help?
Contact us anytime at customercare@auradeer.com

1. Eligibility for Returns

We accept returns only when all conditions are met:

✓ Unused/unworn in original condition with tags and packaging
✓ Notification within 48 hours of delivery receipt
✓ Received by us within 30 days of delivery date
✓ Original proof of purchase included

Note: Final sale items (e.g., personalized/customized products) are non-returnable.

2. Shipping Responsibilities

✓ Customer-initiated (change of mind, sizing errors) Customer pays return shipping.

✓ AURA DEER error (wrong/damaged item)Free prepaid return label provided.

✓ We recommend insured/tracked shipping (e.g., FedEx, DHL). Lost returns are ineligible for refunds.

3. Order Cancellation

You may cancel before shipment at no cost if requested within 24 hours for standard orders. Submit requests via customercare@auradeer.com or your account dashboard.

4. Refund Process

Contact us first for return authorization (include order # and photos if claiming damage/error).

Approved returns will receive:
✓ Refunds via original payment within 14 business days of receipt.
✓ Exchanges processed within 5 business days (subject to stock).

5. NEED HELP?

Email customercare@auradeer.com with your order number.